It’s so very important to keep investing in trainings to reinforce the concept of customer service and customer centricity.
It ain’t expensive – the LTV (lifetime value) of one lost customer may be a few lakh rupees.
How often do you get a feedback?
Let me share my part of the story.
It’s very rare.
Leadership is about helping other people grow in their life. Let me share a recent incidence!
A good public speaker should be able to convey his/ her thoughts in the allotted time – it could be as much as a few hours to as less as ten minutes!
Can buying a T-shirt be a dream and a goal for someone earning an 8 figure income in India?
One thing I like about the milennials is they not being interested in conforming to the majority.
They live their passion!
The happiness on their faces made me smile. These were mainly students in their late teens or early 20s.
They were not here to impress someone but to live their passion.
Why do businessmen like Mukesh Ambani continue to expand their businesses?
Why does an icon like MS Dhoni continue to play the IPL?
Why does a legend like Bachchan sahib continue to work 10 hours/ day at age 80?
What is their purpose in life?
Is good leadership only about caring about your employees and achieving the numbers?
There are two more elements!
You never know when God may turn the tide in your favour.
Keep believing and just keep moving!
We see a lot of successful people around us. We feel they may have been outrightly lucky or may be possessing special talents.
Ultimately, it is about persistence.
