I received a thoughtful Diwali gift from Amul—five small packs of Panchamrit.
Despite their low value, it was the gesture, not the cost, that delighted me.
Amul taught me the importance of building long-term customer relationships.
At the SHRM conclave, AI’s impact on jobs was discussed.
However, human connection and emotional interaction remain irreplaceable.
The next-gen leader must focus on these softer aspects for success.
I met Tapas Kumar Acharya after a few months, and we discussed his passion for offbeat travel and photography.
He’s planning to organize trips for larger groups.
When he asked, “Aur kya chal raha hai?”, I shared my work in real estate at Mohali.
A senior employee, asked for my help with his son’s confusion.
After a few conversations, I realized his son already knew what he wanted.
Sometimes, we just need someone to listen, as the answers are within us.
In 2019, Mr. Nidheesh Tyagi advised me to speak in Hindi to reach a wider audience. Initially hesitant, I later followed his advice.
Today, my YouTube Shorts are reaching more people, and I’m grateful to him for the inspiration.
Last week I published my 150th story letter!!
The letter goes out to a few thousand people each week .
It has helped enhance my expressions over the years.
Amish Tripathi is an icon.
He’s a former banker and an award winning author.
He draws his inspiration from the ancient Indian civilisation and literature.
Since times immemorial, we have been learning through stories.
In the modern context, it is important to blend the art of storytelling with technology to appeal to a wider audience.
It’s so very important to keep investing in trainings to reinforce the concept of customer service and customer centricity.
It ain’t expensive – the LTV (lifetime value) of one lost customer may be a few lakh rupees.
We live in an era of microwave generation and instant gratification. We look for optimisation and efficiency in everything we do.
But, there’s no shortcut to building relationships.
One ought to spend time.
Quality, undistracted time.
